🚚 Shipping Details
Delivery Within Slovenia (Pošta Slovenije, GLS, DPD)
We ship orders across Slovenia using Pošta Slovenije, GLS and DPD, giving you flexibility and fast delivery.
✅ Free shipping is available for orders over €40.
For smaller orders - up to €1 - €39:
- Pošta Slovenije: €3.50
- GLS home delivery: €3.50
- DPD delivery (home): €3.50
📦 Delivery time: 2 to 5 working days
Note: During busy periods or promotional events, order processing and delivery may take a little longer than usual.
EU-Wide Shipping
We ship orders across the EU using GLS and DPD, giving you flexibility and fast delivery.
For smaller orders inside the EU, the shipping fee is €9,90.
✅ Free shipping across the European Union available for orders over €60.
Island & Remote Area Deliveries
Please note that additional shipping charges may apply to islands, remote areas, and destinations not covered by our standard carrier network. This may include certain Croatian and Greek islands, Cyprus, Mediterranean islands, Canary Islands and other remote or island destinations.
In some cases, these additional carrier charges cannot be calculated automatically at checkout. If an additional shipping charge applies to your order, we will contact you before shipping to inform you of the additional cost and ask for your confirmation before proceeding.
If you choose not to proceed with the additional shipping charge, you may cancel the order for a full refund.
Oversized Items
Oversized items are generally excluded from our standard shipping rates and, where applicable, the appropriate shipping cost is calculated separately. However, in some cases an item may be found to exceed a carrier’s standard size or maximum length limits only after the order has been placed.
If this results in a higher shipping cost than originally calculated, we will contact you before shipping to inform you of any additional charge and ask for your confirmation before proceeding.
If you choose not to proceed with the additional shipping charge, you may cancel the affected order for a full refund.
International Shipping Outside Europe
All international orders beyond Europe are shipped via DHL Express, offering reliable, tracked delivery worldwide.
✅ Free international shipping for orders over €299
📦 Delivery time: 2 to 5 working days, depending on the destination
Shipping fees for oversized items like windsurf boards and masts will be shown at checkout, as these require special handling.
Estimated Delivery Timelines
|
Region |
Courier & Method |
Estimated Time |
|---|---|---|
|
Slovenia |
Pošta Slovenije / GLS / DPD |
2–5 business days |
|
Europe (Express) |
DHL Express |
1–2 business days |
|
Europe (Standard) |
DPD / GLS |
2–7 business days |
|
Worldwide |
DHL Express |
2–7 business days |
Customs, Duties & Import Fees
Orders shipped outside the European Union may be subject to customs inspections and import taxes depending on your country’s regulations.
Please note the following:
- Customs duties, taxes, and any related fees are not included in our product prices or shipping charges.
- These charges, if applicable, are the sole responsibility of the customer.
- We are not able to influence or estimate these costs, as they vary by destination country.
- Delays due to customs clearance are outside our control and may affect the overall delivery time.
We recommend checking with your local customs office for more information before placing an international order.
Order Processing Time
We strive to dispatch all orders within 1–3 business days of purchase. Once your package is shipped, you will receive a tracking link via email to follow its journey.
- Items in stock in Slovenia are typically shipped within 24 hours.
-
Products held at our European distributor’s warehouse may take 4 to 7 business days to ship, on rare occasions 10 to 20 days
Product Availability & Fulfillment
In addition to our physical retail partner location, which carries a selection of our inventory, Kite Natura operates primarily through a distributor and supplier network. Many products listed on our website are sourced from external suppliers upon order confirmation and may not be physically stocked at our location.
Estimated delivery timeframes displayed on product pages are approximate and may vary depending on supplier availability, warehouse processing times, and shipping carrier delays.
If you need an item by a specific date or for an upcoming trip, we strongly recommend contacting us before placing your order to confirm the current estimated delivery timeframe.
Order Processing & Delays
While we aim to fulfill all orders within the estimated delivery window, occasional delays may occur due to supplier availability, logistics disruptions, or circumstances outside our control.
If a significant delay affects your order, we will contact you as soon as possible with updated information and available options.